Sitel Complaints and Reviews

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Main address: Two American Center, 3102 West End Avenue 37203 Nashville TN
1 615-301-7100, 1 866-95-Sitel, ,
  • 8 complaints
  • $1K claimed losses
  • $125 average
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  • Nov 24, 2013
  • Tutoring
  • Oak Ridge, North Carolina
  • Training Class
  • 139

I was hired in for my customer service experience, with full knowledge that I had basic typing and office type computer skills as I have never done this type of work before. Upon entering the training class it was very clear that the "learning speicialist" had written me off. The comments made to me (as well as others in the class )about asking to clarify the subject were in a condesending manner... Read more

Was this review helpful? 4 0


  • Nov 19, 2013
  • Ex Employees
  • Managua, Managua
  • Incompetent Management
  • 4
  • 4
  • 121

Not really a great company to work for. Management has a phony demeanor about themselves, they say one thing and do another. For a company that is extolling its virtues about being great people connectors, it's not really the case. I can see why people quit the job, and nobody really gets promoted. Site metrics are a joke and don't allow much in the way of improvement. The training also is a... Read more

Was this review helpful? 0 1


  • May 02, 2013
  • Shopping
  • 120

I worked in SITEL Nicaragua for over a year and a half, at the beginning it was all great, having a new job and meeting new people. The fun part was the training room, we always had a blast there. When I reached the floor for the very first time back in December 2010, It was the worst christmas I had in my life! Customers love to complaint about everything and anything. I worked for a... Read more

Was this review helpful? 4 8


  • Jan 18, 2012
  • Professional Services
  • Nashville, Tennessee
  • Customer Service
  • 5
  • 5
  • 271

i know for a fact that they have several coaches up there who currently and in the past use illegal drugs. the last time they did a drug test they gave us a warning and told us if we are using to stop and get clean that we will be test in two months. telling a person before they are tested defeats the purpose of a random test. i feel this is another way sitel is trying to control the situation... Read more

Was this review helpful? 5 0


  • Dec 13, 2011
  • Professional Services
  • Nashville, Tennessee
  • 18
  • 18
  • 333

I am tired of watching my friends get bullied by coaches. Misty, Sydney, and Ernestine are the three bullies. They will work together to get a person fired. That is horrible, just horrible. These ladies have failed badly in their jobs. Sydney will ignore missed days or tardiness if you put gas in her car. She will set up the other teams for failure, she may even change scores in the reports so... Read more

Was this review helpful? 3 2


  • Oct 04, 2011
  • Internet
  • Kingston, Tennessee
  • 8
  • 8
  • 398

Well sitel is up to their tricks again. I seen a person doing drugs in the parking lot so I told my coach. He said i would need to write out a statement and give it to him. he then told me it would go in my folder and the person i saw would probable not even get tested. he said if they test one they would have to test others and they would all fail. i wasnt happy with that so i told the O.M. he... Read more

Was this review helpful? 6 3


  • Apr 05, 2011
  • Ex Employees
  • Knoxville, Tennessee
  • Sales
  • 22
  • 22
  • 858

I have worked at sitel and can honestly say that everything stated IS TRUE!!! Drug sales...YES!!! people using their child's urine to get the job...YES!!(Actually overheard that conversation, you better ask someone as test is really based on temp and was told IN DETAIL how to use child's urine to pass drug screen)Fraud..Yes!!! actually stood there and listened while they plotted and... Read more

Was this review helpful? 3 86


  • Mar 29, 2011
  • Media
  • Knoxville, Tennessee
  • 45
  • 45
  • 740

You can get any drug you want at this company, they are the lowest paid,highest turnover call center in the area for a reason. If your a black man, there are lots of fat white women for you to choose from, as that's all the supervisors do ,is screw the help, but only if your a black man. The women are nasty, fat, lazy, they don't clean and have had osha called on them more than... Read more

Was this review helpful? 10 79
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